Introduction
About Our Privacy Policy
Welcome to 21ok.pro. We believe that trust is the foundation of a great gaming experience — and that trust starts with the security of your data. In this Privacy Policy, we clearly explain what information is collected, why it is collected, and how it is kept safe.
By using the 21ok platform, you agree to this Privacy Policy. We never collect your data unnecessarily or sell it to third parties.
Important: This Privacy Policy may be updated at any time. The date at the top of the page will be revised to reflect any changes. We recommend checking this page regularly.
Our Privacy Policy is built in accordance with international data protection standards. Keeping your data safe is our top priority.
Data Collection
What information do we collect?
21ok only collects information that is strictly necessary to provide our services. We never ask for unnecessary or excessive data. The table below outlines what information is collected and why:
| Types of Data |
What's Included |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
KYC verification and age confirmation |
| Contact Information |
Email, phone number, address |
Account Communication & Verification |
| Financial Information |
Payment methods, transaction history |
Deposit & Withdrawal Processing |
| Technical Data |
IP address, device type, browser |
Security & Fraud Prevention |
| Gaming Information |
Betting history, preferred games, session duration |
Service Improvement & Responsible Gaming |
| Cookie Information |
Browsing patterns, preference settings |
User Experience Improvement |
Please Note: We never store your full payment card number or PIN. Payment information is processed exclusively through secure payment gateways.
Use of Data
How do we use your information?
21ok uses your information solely to deliver and improve our services. We never share your data with third parties for commercial purposes. We use your information for the following reasons:
- Account Management: Your data is used to secure registration, login, and your account profile.
- Payment Processing: Financial information is used to securely process deposits and withdrawals.
- Security Assurance: Technical data is analyzed to detect fraud and identify multiple accounts.
- Responsible Gaming: Gaming behavior is monitored, and warnings or limits are applied when necessary.
- Contact: Used to contact you regarding important updates, promotions, and support.
- Legal Compliance: Your data is used to meet regulatory and compliance requirements.
- Service Improvement: User experience is analyzed to continuously improve the platform.
We never share your data with marketing agencies, data brokers, or any other unauthorized parties. Your privacy matters more to us than business.
Data Sharing
Who is your information shared with?
21ok only shares your information with third parties in specific, limited circumstances. We never sell your data. Information may be shared only in the following cases:
-
Payment Providers: Limited information is shared with approved payment partners such as Mobile Banking, Nagad, and Rocket solely for processing transactions.
-
KYC Verifier: Your documents may be shared with authorized third-party verification services for identity checks.
-
Legal Authorities: Disclosure of information is mandatory upon a valid court order or lawful request from a law enforcement agency.
-
Security Partners: Limited data may be shared with security service providers to prevent fraud and cyberattacks.
Our Commitment: Any data shared with third parties is always kept to the minimum necessary. Each partner is required to uphold the same standard of privacy protection.
Cookie Policy
How does 21ok use cookies?
Cookies are small files stored in your browser. 21ok uses cookies to make your experience smoother and more personalized. We use three types of cookies:
🔒
Essential Cookies
Used for login sessions and security. The site cannot function without these.
📊
Analytics Cookies
To understand site usage statistics. Data is collected anonymously.
⚙️
Preference Cookies
Used to remember your language, theme, and other preferences.
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working.
Security
How is your information kept secure?
21ok employs cutting-edge technology to protect your data. Our security measures are built to the highest industry standards. Below are our core security practices:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted. No third party can intercept or read it in transit.
- Two-Factor Authentication (2FA): Extra verification at login can be enabled for added security.
- Secure Data Centers: Our servers are hosted in internationally recognized, secure data centers.
- Regular Security Testing: Third-party security experts regularly audit our systems.
- Access Controls: Only authorized staff can access your information, and all access is logged.
- Auto-Detection: Unusual logins or transactions are automatically detected and an immediate alert is sent.
Your password is never stored in plain text. Industry-leading hashing algorithms are used to keep your password secure.
Your Rights
What rights do you have over your data?
Every 21ok user has full control over their own data. We ensure you can exercise the following rights at any time:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request deletion of your data under certain conditions.
Right to Data Portability
You can request an export of all your data in a single file.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Opt Out of Marketing
You can opt out of receiving promotional emails or messages.
To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.
Data Retention
How long is your data retained?
21ok does not retain your data longer than necessary. Different types of information have separate retention periods:
- Account Information: For the duration of the active account and up to 5 years after closure.
- Financial Transaction Records: A minimum of 7 years as required by law.
- KYC Documents: Up to 5 years after account closure.
- Communication History: Retained for up to 2 years.
- Cookies & Log Files: Up to 13 months.
Data is automatically deleted or anonymized after the retention period. Some data may be retained longer due to legal obligations.
Minor Protection
Our Commitment to Protecting Minors' Data
21ok strictly enforces an 18+ policy. We do not collect or process data from minors under any circumstances. Age is verified at registration, and identity documents are checked during the KYC process to confirm eligibility.
For Parents: If you believe your child is using our platform, please contact our support team immediately. We will investigate the account right away and close it if necessary.
Our Commitment
Why is your data safe with 21ok?
Military-Grade Encryption
All your data is protected with 256-bit SSL/TLS encryption — the same technology used by banks and government institutions.
Strict KYC Verification
Every account is verified to ensure only genuine users can access benefits, effectively eliminating the risk of fraud and identity theft.
We Do Not Sell Your Data
21ok never sells your personal data to third parties. Your data belongs to you — that is our fundamental principle.
Automatic Data Deletion
Your data is automatically deleted after the designated retention period. We do not keep unnecessary data on our servers.
Regular Security Audits
Independent external experts regularly review our security systems. Any vulnerabilities identified are addressed immediately.
24/7 Support Team
Our support team is always ready to help with any privacy-related questions or concerns.
Frequently Asked Questions
Privacy FAQs
No, 21ok never stores full card numbers, CVVs, or PINs. All payment processing is handled exclusively through PCI DSS-compliant payment gateways. We only retain transaction reference numbers and amounts.
In limited cases, your data may be shared externally for international payment processing or KYC verification. Wherever your data is transferred, we ensure the same level of protection applies and that all applicable international data protection laws are complied with.
Most data is deleted after account closure. However, due to legal obligations, financial transaction records are retained for 7 years and KYC documents for 5 years. Once these periods expire, all data is permanently deleted.
Yes, you have the right to data portability. Contact our support team and we will provide a copy of all your data within 30 business days. Information is typically provided in CSV or PDF format.
If we make any significant changes to our Privacy Policy, we will notify you by email and through a notice on the platform. The "Last Updated" date at the top of this page will also be revised. We recommend checking this page regularly.
Play safe, enjoy with peace of mind!
Your data is fully protected at 21ok. Create an account today and start enjoying Bangladesh's best online gaming experience.